Shipping policy

Shipping & Fulfilment Policy

Last Updated: October 22, 2025


Thank you for your interest in Basava Organics!

We are a made-to-order manufacturer and exporter of cow-dung–based agri-inputs and operate on a custom quotation and fulfilment model. Each order is processed only after the buyer confirms in writing (email or signed document).


1) Order Process & Timelines

Orders are not placed through a checkout. Please email founder@basavaorganics.com to initiate an order.


After your inquiry, we will share:

  • Product specifications and pricing;

  • The estimated processing/packaging timeline;

  • Shipping mode options (road, rail, air, or sea).


Upon written confirmation and receipt of advance payment, sourcing and fulfilment begin.


Processing period: typically 7–20 business days, depending on quantity, product type (powder, cakes, briquettes, logs), and packaging requirements. During peak demand or large bulk orders, processing may take longer; we’ll notify you by email.


2) Dispatch & Delivery

Dispatch occurs after full payment and packaging completion.

Typical transit times after dispatch:

Domestic (India): 5-10 business days

Export (International): 15-30 business days, subject to customs and port logistics


We use verified freight partners and standard industry practices to ensure compliant transport.


3) Shipping Costs & Terms

Freight, insurance, customs, and handling are quoted separately in the commercial invoice.


Export shipments are governed by the agreed Incoterms® 2020 (FOB, CIF, CFR, EXW, etc.) stated on your invoice.


Unless otherwise agreed in writing, buyers are responsible for destination-country duties, taxes, and clearance fees.


4) Risk & Liability

Title and risk of goods transfer to the buyer once the goods are handed over to the carrier or shipping agent.


Basava Organics is not liable for transit delays caused by customs inspections, carrier strikes, natural events, or other third-party logistics disruptions.


Cargo insurance can be arranged at the buyer’s request and cost.


5) Damage, Loss, or Delay Claims

If shipments show visible damage, please note it on the delivery receipt, photograph the package and contents, and email founder@basavaorganics.com within 48 hours of delivery.


For lost or undelivered parcels, notify us within 7 days of the expected delivery date.


All claims are subject to verification with the carrier. Refunds are not guaranteed for made-to-order goods; where a claim is validated, replacements or store credit may be offered.


6) Address Accuracy & Delivery Responsibility

Buyers must provide accurate delivery addresses, consignee details, and any required import documentation/KYC.


We are not responsible for delays, returns, or additional charges arising from incorrect/incomplete address details. Any re-shipment (if feasible) will incur additional costs.


7) Force Majeure

We are not responsible for delays or non-delivery resulting from events beyond our reasonable control, including acts of God, government actions, port congestion, strikes, embargoes, or transportation breakdowns.


8) Communication & Support

All order communication, dispatch confirmations, and export documents (commercial invoice, packing list, test certificate/CoA, etc.) are provided via email.


Contact:

📧 Email: founder@basavaorganics.com

🏢 Address: 01, Siddhnath Theatre, Mal Godam Road, Bahraich Railway Station, Friganj, Bahraich, Uttar Pradesh 271801, India