Privacy policy

Basava Organics: Privacy Policy

Last updated: October 22, 2025


Overview

Basava Organics (“Basava”, “we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you (“you”, “your”, “the customer”) with a curated shopping experience (collectively, the “Services”).

Basava Organics is powered by Shopify, which enables us to provide these Services securely and efficiently.


This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.


By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


1. Who We Are

Basava Organics is a registered business headquartered in Bahraich, Uttar Pradesh, India.

For the purposes of applicable privacy laws (including India’s Digital Personal Data Protection Act 2023, the EU/UK GDPR, and CCPA/CPRA), Basava Organics acts as the data controller of your personal information.

📧 Email: founder@basavaorganics.com

🏢 Address: 01, Siddhnath Theatre, Mal Godam Road, Bahraich Railway Station, Friganj, Bahraich, Uttar Pradesh, 271801


2. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services:

  • Contact details: name, email, phone number, billing and shipping addresses.

  • Account information: username, password, preferences, and settings.

  • Transaction data: products purchased, viewed, returned, or exchanged.

  • Payment details: processed securely through third-party gateways (we do not store full card data).

  • Device & technical data: IP address, browser, device type, cookies, and analytics data.

  • Communications: any messages, reviews, or inquiries you send to us.

  • Inferences: preferences derived from purchase or browsing behavior.


We do not intentionally collect “sensitive personal data” (e.g., health, biometrics, religion, etc.) beyond what’s necessary for transactions.


3. Sources of Personal Information

  • Directly from you (checkout, account creation, contact forms).

  • Automatically (through cookies and analytics).

  • From service providers (Shopify, payment gateways, logistics partners).

  • From advertising or analytics partners (if you consent).


4. How We Use Your Personal Information

We use your personal information to:

  • Provide and operate our Services – process payments, fulfill orders, manage accounts, handle returns.

  • Personalize your experience – show products and content relevant to you.

  • Communicate – respond to your inquiries, send confirmations, and updates.

  • Marketing (with consent) – send offers, newsletters, or advertisements you’ve opted into.

  • Security and fraud prevention – protect your transactions and account.

  • Legal compliance – fulfill tax, customs, and recordkeeping obligations.


Marketing is only sent where consent is required under applicable law.


5. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

  • Operate and secure the website,

  • Analyze usage and performance, and

  • Deliver relevant ads (if applicable).


We honor Global Privacy Control (GPC) signals and provide opt-outs where required by law.



6. Disclosure of Personal Information

We may share your personal information with:

  • Shopify (for store hosting, analytics, and checkout).

  • Payment gateways and logistics partners (to process orders and shipping).

  • Marketing or analytics vendors (only with your consent).

  • Authorities or regulators (if legally required).

  • Business successors (in mergers, acquisitions, or restructuring).


We do not sell your personal information. In jurisdictions where ad sharing may be treated as a “sale,” you can opt out using our Do Not Sell or Share link or the Cookie Settings.


7. International Transfers

Your information may be transferred to or processed in countries outside your own, including the United States, Canada, or India.

When we transfer data from the EEA/UK, we rely on:

  • Standard Contractual Clauses (2021/914/EU), or

  • The UK International Data Transfer Addendum, or

  • Other lawful safeguards.



8. Security

We use industry-standard safeguards including HTTPS encryption, firewalls, and role-based access controls.

However, no system is completely secure.

If a data breach occurs that is likely to affect your rights, we will notify you and the appropriate authorities in accordance with applicable law.


9. Retention

We retain personal information only for as long as necessary to:

  • Provide Services and fulfill orders;

  • Comply with legal or tax obligations;

  • Resolve disputes and enforce rights.


After these purposes are met, data is deleted or securely anonymized.


10. Relationship with Shopify

Our store runs on Shopify’s platform.

Shopify may process your personal information as both a processor (on our behalf) and a controller (for its own analytics or fraud prevention).

To learn more, see Shopify’s Privacy Policy or exercise your rights directly through Shopify’s Privacy Portal

.


11. Your Rights

Depending on your region, you may have rights to:

  • Access, correct, or delete your information;

  • Withdraw consent or object to processing;

  • Opt out of targeted advertising or cookie-based profiling;

  • Request data portability;

  • Lodge a complaint with a data protection authority.


To exercise these rights, email us at founder@basavaorganics.com

 (subject: Privacy Request).

We may need to verify your identity before processing your request.



12. India-Specific Rights and Grievance Officer

This Policy complies with the Digital Personal Data Protection Act, 2023 (DPDPA).

If you are an Indian resident, you may contact our Grievance Officer for any queries or complaints:

Grievance Officer: Anshul Singh

Email: founder@basavaorganics.com

Address: 01, Siddhnath Theatre, Mal Godam Road, Bahraich Railway Station, Friganj, Bahraich, Uttar Pradesh 271801, India


Resolution Policy: Basava Organics will acknowledge all grievances within 24 hours and aim to resolve them within 15 business days, in accordance with the Digital Personal Data Protection Act, 2023.



13. Children’s Privacy

Our Services are not directed toward minors under the age of 18. We do not knowingly collect or process children’s personal data. If we learn a child’s data has been collected, we will delete it promptly.


14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date. Material changes will be notified via email or website banner as required by law.


15. Contact

Basava Organics is committed to handling all personal data in accordance with applicable privacy laws, including India’s Digital Personal Data Protection Act, 2023, the EU General Data Protection Regulation (GDPR), and other international standards.


For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:

📧 Email: founder@basavaorganics.com

🏢 Address: 01, Siddhnath Theatre, Mal Godam Road, Bahraich Railway Station, Friganj, Bahraich, Uttar Pradesh 271801, India